KACE Product Support Question

Slow image deployment to Surface Book using K2000

11/04/2016 1567 views
It is taking over 3 hours to download and apply Windows 10 images to our Surface Books. It usually takes only 10 - 20 minutes for this step alone on other machines. The rest of the post install tasks occur at a normal rate. I have tried using a Monoprice USB3 Gigabit Ethernet adapter, which works fine for our Dell XPS 13s, and the Microsoft Surface dock. Anyone run into this one? 
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I would recommend using the streaming WIM method (would need to re-capture the image as a WIM unless its already this format). 
Answered 11/07/2016 by: TheAustinDave
Brown Belt

  • Followed the guide and it did the trick. I would like to note that If you use UEFI images and you need to use the "S" and "C" mid level partition tasks in that order to reapply the UEFI partiton task that comes with the K2000.

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We use the Surface Dock and don't see the kind of slowness you are experiencing. I think that we might have had to set the switch ports to specific speed settings instead of leaving them on auto-negotiate, but I'm not sure.

Answered 11/07/2016 by: chucksteel
Red Belt

I have done a few surface's now, the last 2 were pro4's

I use a usb 3.0 hub with KB, Mouse and StarTech USB2.0 dongle. I sent a wim to the 2 surface pro4's in about 26 minutes each, my image is a 14gig compressed wim that expands to 21 gig on the drive.

Typically I can deliver this image in 20-30 minutes depending on the location and hardware.
Answered 11/07/2016 by: SMal.tmcc
Red Belt

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