MDM Question

Show MDM Device in SMA without a network connection?

11/09/2018 506 views

We have some devices we are deploying that will not have network connections, but will operate on a cellular plan. Is there a way for the Kace SMA to see these devices in our inventory? 

I know I can see them in the MDM. I'm just wondering if a cellular connection will allow them to check-in with the SMA.

Thank you.

Answer Summary:
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  • I had a discovery schedule running, but the device was not appearing. It may have not been set for auto-provisioning. I did find it and manually provision it to show in my inventory. I'll have to check the next devices we enroll and see what happens.

    Thank you.
  • the MDM needs to be able to get access to the SMA, so if your SMA has no internet access it will not be possible.
    Else you simply create a discovery schedule and enable "Auto Provision Devices" to create the devices in the appliance.
    You also need a "real" tenant, different types of test tenants cannot be discovered since they are only for testing purposes (or Support needs to enable this)

Answer Chosen by the Author


KACE SMA integrates with KACE Cloud and you can see all the KACE cloud devices on KACE SMA once you have enabled the integration. 


Answered 11/09/2018 by: AbhayR
Red Belt

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