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MDM Question


Show MDM Device in SMA without a network connection?

11/09/2018 506 views

We have some devices we are deploying that will not have network connections, but will operate on a cellular plan. Is there a way for the Kace SMA to see these devices in our inventory? 


I know I can see them in the MDM. I'm just wondering if a cellular connection will allow them to check-in with the SMA.


Thank you.


Answer Summary:
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Comments

  • I had a discovery schedule running, but the device was not appearing. It may have not been set for auto-provisioning. I did find it and manually provision it to show in my inventory. I'll have to check the next devices we enroll and see what happens.

    Thank you.
  • the MDM needs to be able to get access to the SMA, so if your SMA has no internet access it will not be possible.
    Else you simply create a discovery schedule and enable "Auto Provision Devices" to create the devices in the appliance.
    You also need a "real" tenant, different types of test tenants cannot be discovered since they are only for testing purposes (or Support needs to enable this)

Answer Chosen by the Author

0

KACE SMA integrates with KACE Cloud and you can see all the KACE cloud devices on KACE SMA once you have enabled the integration. 

https://support.quest.com/technical-documents/kace-systems-management-appliance/8.1%20common%20documents/administrator-guide/79#TOPIC-898882

Answered 11/09/2018 by: AbhayR
Red Belt

 
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