I have been told that setting up multiple approvers on a ticket is not available, is there any way to get around this thats not overly convaluted, can this be added as a feature request? Also it looked like there were only 15 customizable fields for the ticket form, is that all you get? Is there a way to add more manually? Seems like the service desk portion was a after though of the whole system. Is the service desk portion going to be more robust, and is it going to be enhanced with newer versions, is there a difference in the 1100 series than the 1000? We are looking to replace Lan Desk Service Desk with the product, if anyone out there has done this can you offer up some pointers of the pros and cons?
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I am looking for the same thing. I have a form that will take 3 different approvers. The user will enter a supervisor as an approver but I don't want it to go to the next stage, or stage 1 until it has been approved. Right now the parent ticket starts stage 1 but stage 1 won't pull the parent tickets approver in so it just sits there waiting for the approver to be assigned. The only way that I can do this for the flow to continue is to have the stage 2 approver sent an approval at the same time. I have heard that I might be able to write some SQL for this or have the professional services from Kace to do this. I am unfamiliar with SQL but also don't want to spend the $$ to do this. Is there a better way to do this?
Answered 11/19/2010 by: jacoblee
Yellow Belt

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Any news about this topic?
I see there is a vote, but it is still not in production

Answered 09/11/2015 by: Dries.Willems
Senior White Belt

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