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Set ticket title from two custom field

Hello,

I'm testing a rule to update the ticket title with the value of two customs field.


It work's but only with one custom field.


How should I write my SQL request ?


See the sql update request that not work :


update HD_TICKET

set HD_TICKET.TITLE = HD_TICKET.CUSTOM_FIELD_VALUE0 HD_TICKET.CUSTOM_FIELD_VALUE1

  where 

        (HD_TICKET.ID in (<TICKET_IDS>))


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Answers (2)

Answer Summary:
Posted by: KevinG 1 month ago
10th Degree Black Belt
0

You will want to look at the use of the "concat".

Returns the string that results from concatenating the arguments.


Comments:
Posted by: service.informatique@faun.fr 1 month ago
Yellow Belt
0

Top Answer

I've do with that in the update SQL request :


update HD_TICKET

  

set HD_TICKET.TITLE = concat('Nouvel entrant : ',HD_TICKET.CUSTOM_FIELD_VALUE0,' ',HD_TICKET.CUSTOM_FIELD_VALUE1)

  where 

        (HD_TICKET.ID in (<TICKET_IDS>))

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