KACE Product Support Question

Service Desk tickets not being created when forwarded from an email address that belongs to a Tech.

11/25/2019 119 views

When forwarding an email from an email address that a Tech owns to the Service Desk email address (ie: KACE tech Jon.Doe@whatever.com gets an email from someone directly then forwards it to Service Desk Help Desk email address ITHelpDesk@whatever.com) a ticket never gets created and we are trying to figure out why?

1 Comment   [ + ] Show comment


  • It may be that there is a filter rule that will not log a ticket when the title starts with RE: or FW:

Be the first to answer this question

Don't be a Stranger!

Sign up today to participate, stay informed, earn points and establish a reputation for yourself!

Sign up! or login