I am needing to add an announcement/banner across the top of a service desk ticket when it is created.  Like a notice.  Is there a way to do this?  Thanks!
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  • I figured that was the case but you just never know if someone out there figured out something new. :) Thanks for the reply!
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Unfortunately not, the top section of the ticket is not really configurable in that way, you only have limited fields that you can use and basically you can only hide those fields.
Answered 03/09/2016 by: Hobbsy
Red Belt

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