Best Practices Question

Service desk reports

02/07/2018 640 views


 I'm looking for a service desk report that tells when the ticket was open and when someone(tech) looked at the ticket. We have a hour resolution time set by management. We would like to know how long a ticket has been sitting.

3 Comments   [ + ] Show comments


  • When you say "sitting" do you mean time from initial creation or time in a certain status... or something else?
  • yes. Sorry
  • Do you want to report on tickets that have been open for longer than an hour without a resolution and are still open? Like a warning, or more of a "how many tickets didn't get closed in an hour yesterday" kind of report?

Be the first to answer this question

Don't be a Stranger!

Sign up today to participate, stay informed, earn points and establish a reputation for yourself!

Sign up! or login


This website uses cookies. By continuing to use this site and/or clicking the "Accept" button you are providing consent Quest Software and its affiliates do NOT sell the Personal Data you provide to us either when you register on our websites or when you do business with us. For more information about our Privacy Policy and our data protection efforts, please visit GDPR-HQ