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KACE Product Support Question


Service Desk report for Ticket Count all statuses by owner, last 31 days and YTD

02/24/2015 928 views
I need to generate two reports that will show ticket count in all statuses by owner and the other by submitter last 31 days and YTD.  Looking to show heavy hitters in ticket submitting and those having to handle them. Thank you in advance for your assistance with this.
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Here's a starter... just change the fields around to get what you want.


select ifnull((select FULL_NAME from USER where T.OWNER_ID = USER.ID),' Unassigned') as 'Owner Name', count(*) as 'Total Open Tickets'
from HD_TICKET T
left join USER U on U.ID = T.OWNER_ID
left join HD_STATUS S on S.ID = T.HD_STATUS_ID
where S.NAME not rlike 'Closed|Resolved'
group by T.OWNER_ID
order by count(*)
Answered 02/24/2015 by: h2opolo25
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