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Systems Management Question


Service Desk Report

01/03/2019 620 views

I am wondering how to create a report based on how many tickets were opened the previous day and how many of those tickets were closed and who closed them.  The biggest issue I am having is the filter.   If someone could help me with the filter, I would greatly be appreciative!  Also, can we have a totals row at the bottom to count the total number of tickets and how many of them were closed?


Thanks!

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Filtering out the results for the previous day for opened and closed tickets should use the "Match all" rule. the specific filters I would personally use are Time Opened and Time Closed with the "is within last" operator. You can make it filter within the last x number of minutes, hours, days, months, years.

Answered 01/04/2019 by: zmarkel
White Belt

 
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