KACE Product Support Question
Service Desk Process User Restriction
05/01/2015 1311 views
Our Help Desk has decided to try out Service Desk Processes and I have created one with Parent and child tickets, specifically for a new hire process. Well, I set it all up just fine and made it unavailable to all users, however, the 'Restrict Users By Label' is not working. We have 10 people in IT, but I would only like the 3 people in Help Desk to be able to create a new process and see it in the 'New +' options. I have created a manual label called Ticket Processes (Help Desk Only), applied it to the three users who should have it and added it to the 'Restrict Users by Label' section in the process, and for the life of me, can't get it to work.
The 3 members of Help Desk have a role of Administrator
The other 7 members of IT have a role of Help Desk Admin
I was thinking it might have something to do with the roles, such as the admins can always see them, but I really am not sure. I have included a screen shot of how I the process looks (I cut off the owner names). If you would like any more info in order for you to help me, I will try to provide it. I hoping someone will get back to me sooner than Kace has at this point.
I bet it's something really easy.
A humble college Help Desk
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