Best Practices Question
Service Desk Owner change management
11/23/2015 1021 views
Is it possible to disallow the change of the owner in a ticket for the submitter?
Community Chosen Answer
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Not sure what you mean. By default, a submitter can not change the owner field. You should check your permissions in the queue under Custom Fields and Layouts.
Answered 11/23/2015 by: nshah