Best Practices Question
Service Desk fields appear after selecting categories
We've discussed how we're going setup our queues and the following question came up: "Can fields be hidden until a category assigned to that field is selected?" As an example: You select Printer::Error as your category. At that time a required field asking for the printer name, or a drop down box with preset names, appears for user input which was neither there nor required before Printer::Error was selected.
I'm personally not seeing how I could do that as the fields appear to be static. I suppose it could somehow be done via rules?? Any thoughts or comments would be appreciated.