KACE Product Support Question

Service Desk - Custom Fields for Tickets

05/24/2018 929 views
I am trying to create custom fields for a ticket queue. However, when I try to edit the custom fields, I do not have the option to change the name from "CUSTOM_1" to an actual name. I'm guessing that I'm supposed to use SQL commands to access these somehow, but I cannot find any information on how to actually do so. Does anyone have any advice on how to operate this function?
Thanks in advance!
1 Comment   [ + ] Show comment


  • You put the Name that you want to give the Custom field under the Label Column. The Custom_1 under the Name column does not change in the configuration. However, when you create a ticket the New Name will appear beside the Field.

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