Service Desk - Custom Fields for Tickets
05/24/2018 472 views
I am trying to create custom fields for a ticket queue. However, when I try to edit the custom fields, I do not have the option to change the name from "CUSTOM_1" to an actual name. I'm guessing that I'm supposed to use SQL commands to access these somehow, but I cannot find any information on how to actually do so. Does anyone have any advice on how to operate this function?
Thanks in advance!
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