I have created a custom field in the service desk so that we can see the users manager. but it brings in the whole OU path: CN=Firstname Surname,OU=Folder,DC=Domain,DC=corp

Is there anyway to change this so it only dsiplays to firstname & Surname of that persons manager?

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How are you populating the custom field? Are you using a rule?

Answered 05/07/2013 by: chucksteel
Red Belt

  • On Step 2 of 3 i have "Custom 1:" set to "manager"

    which is the LDAP "Attributes to retrieve:"
  • What rules do i need to set?
    • Sorry, I thought you had a custom field in a service desk queue, not one of the custom fields for the user. I'm not aware of any way to trim the output from the LDAP query to include just the CN portion.
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Still can't work this one out.

Answered 05/17/2013 by: chris.poston
Blue Belt

  • I think you may have to contact support and possibly engage professional services to have this resolved.
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