Service Desk add CC when the field custom1 is equal to "Schools Name"
Hi Guys, I'm curious if it's possible to automatically add a specific users email as a CC to every ticket created for the school he's the principal of. I have a multi select for custom1 that has a list of around 30 schools... Thanks for any input!
1 Comment
[ + ] Show comment
-
Agreed! This is exactly what I want to do and I'd like to see the solution. - AndrewQ 9 years ago
Answers (1)
Answer Summary:
Please log in to answer
Posted by:
ddevore
11 years ago
Looks like I found it!
Comments:
-
Please post the answer summary to help others that might have a similar question in the future. - chucksteel 11 years ago