06/06/2011 1832 views
Is it possible to have a field (i.e., 'Outage Time') that can only be required for Priority 1 & 2 upon closing ticket as appose to all priorities??
0 Comments   [ + ] Show comments


Rating comments in this legacy AppDeploy message board thread won't reorder them,
so that the conversation will remain readable.

All Answers

it is possible but you would have to do it with rules. it would be a modification of this rule where you check for the combination of priority and the content of that field
Answered 06/06/2011 by: GillySpy
Seventh Degree Black Belt