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Is it possible to have a field (i.e., 'Outage Time') that can only be required for Priority 1 & 2 upon closing ticket as appose to all priorities??
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it is possible but you would have to do it with rules. it would be a modification of this rule where you check for the combination of priority and the content of that field
Answered 06/06/2011 by: GillySpy
Seventh Degree Black Belt