Miscellaneous Question

Searching Kace for serial number

03/26/2019 619 views

Hi All,

I am looking to search for some specific computers that i'm hoping are located in Kace.  I've searched the serial number but no joy.  I also grabbed something in the asset inventory and searched its displayed serial number but it didn't return any results either.  I am curious how do I go about searching for the serial number field so it gives me some results?

Thank you in advance for your time and effort in this matter.

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All Answers


When you say serial number, I assume you mean the "service tag" number

If you paste the service tag number of the machine in the "devices" tab in the inventory....

you should get back the computer that has that service tag on it

This has been my experience. se below.

So ... if you cant see anything when you search with a serial number... then its probably

not in the kace server. 

Answered 03/27/2019 by: akmagnum
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