Script to uninstall / reinstall Kace Agent with KAce SMA?

Hello all!

We are having some issues with our Kace agents. It's causing computers in our environment to hang at the Kace Splash screen. We've disabled the splash, so technically its hanging at a black screen for up to 15 minutes. After some troubleshooting we've found that manually uninstalling and reinstalling the kace agent with a security token seems to resolve the issue... so far.

My question is...

Would there be anyway to script up an uninstall/reinstall script for the the kace agent with the SMA?I'm guessing it would loose connection and fail.

We don't use GPO deployment in our environment. We just add a post install script to our SDA to install our agents.

Any ideas would be much appreciated.

Thank you!

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Answers (1)

Answer Summary:
Posted by: Nico_K 6 months ago
Red Belt

Well, at first the issue:
I suggest to check if 
Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon
Userinit is set to C:\Windows\system32\userInit.exe, 
or to the KUsrInit.exe.
If this is the case, the agents needs to connect the appliance and if this not succeed the timeout needs to be waited.
See here: https://support.quest.com/kb/116270

But regarding to your question:
Well this is a problem.
It works if you do an Offline Script, since Online scripts need an agent connection over the full time.
But, depending on the state it may not work correctly from the KACE. 
In that case a GPO would be the solution.

  • Thank you for the reply Nico. - cbargas 6 months ago
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