We would like to reconfigure the LDAP labels to use a new LDAP server.  We have about 250 LDAP labels and would like to find a way to script this change rather changing each label invidivually.

Is this possible?


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Yes, this is possible using service desk rules. Custom ticket rules have write access to the database, so you can create a rule that will select the appropriate labels from the LDAP_FILTER table and then use the update statement to change them. The usual caveats about being careful and making a backup of your database apply. If you don't have someone in your organization with the appropriate MySQL skills, then I recommend reaching out to Quest Professional Services.
Answered 06/08/2018 by: chucksteel
Red Belt

  • To contact Kace Professional Service team, please email them at remoteconfig@quest.com
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