I would like to set up the service desk in a way that will allow for a ticket to automatically be created at set times.  For example to perform preventative maintenance on the data center's AC unit.  We might want that to occur on the first Monday of the month, so if a ticket can be created on that date for a particular queue then that would be helpful. 

Let me know if you have any thoughts on this.

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Answer this question or Comment on this question for clarity


Check out my solution for this in my blog, 

I hope it helps

Answered 10/07/2015 by: Hobbsy
Red Belt

  • Great thank you I will give that a shot
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