Rules that everyone should have
Here is a list of docs that everyone using helpdesk should become familiar with:
http://www.kace.com/support/kb/index.php?action=artikel&cat=8&id=965
http://www.kace.com/support/kb/index.php?action=artikel&cat=8&id=689
http://itninja.com/question/if-email-gets-stuck http://www.kace.com/support/customer/faq/index.php?action=artikel&id=1085 http://www.kace.com/support/customer/faq/index.php?action=artikel&id=1083 http://www.kace.com/support/customer/faq/index.php?action=artikel&id=615 http://www.kace.com/support/customer/faq/index.php?action=artikel&id=794 http://www.kace.com/support/customer/faq/index.php?action=artikel&id=613
http://www.kace.com/support/kb/index.php?action=artikel&cat=8&id=965
http://www.kace.com/support/kb/index.php?action=artikel&cat=8&id=689
http://itninja.com/question/if-email-gets-stuck http://www.kace.com/support/customer/faq/index.php?action=artikel&id=1085 http://www.kace.com/support/customer/faq/index.php?action=artikel&id=1083 http://www.kace.com/support/customer/faq/index.php?action=artikel&id=615 http://www.kace.com/support/customer/faq/index.php?action=artikel&id=794 http://www.kace.com/support/customer/faq/index.php?action=artikel&id=613
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Posted by:
GillySpy
12 years ago
Many should have this "How to keep ldap filters in sync with helpdesk users"

so that the conversation will remain readable.