Best Practices Question

Rule to create Email Notification When a New Ticket Has Been Created?

01/07/2016 813 views
So I have created a new queue but I fail to see any options to configure an email notification be sent when a user submits a new ticket. Is this possible?
3 Comments   [ + ] Show comments


  • When you created the queue, there should be a section near the bottom of the Queue Detail page called Email on Events, these are a set of tick boxes that should allow you to select what when notifications are given. Alternatively you can create a custom ticket rule to send out emails when a ticket is created
  • Actually, there is no option in the Email on Events section to do this. That was the first place that I looked. I did figure out how to create the rule though. The key was in selecting "On Save" as the frequency.
  • That's odd, what version of Kace do you have?

All Answers

Answered 01/08/2016 by: JasonEgg
Red Belt

This website uses cookies. By continuing to use this site and/or clicking the "Accept" button you are providing consent Quest Software and its affiliates do NOT sell the Personal Data you provide to us either when you register on our websites or when you do business with us. For more information about our Privacy Policy and our data protection efforts, please visit GDPR-HQ