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11/13/2018 343 views

We seem to have clients that are emailing tickets after they have been closed- some for 30 days or more.

Is there a way to not accept their comments and have a message bounce back to them or does someone have a good rule that they have created?

ThanksĀ 

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In the queue configuration you can change the settings for "Reopens closed tickets when non-owners update tickets; Notifies ticket owners by email".

If you want them to receive a reply, you would have to create a custom rule.

Answered 11/14/2018 by: chucksteel
Red Belt