Rule for transferring ticket automatically from one queue to another
I tried a Ticket Rule to transfer tickets from queue 1 to queue 2 and what happened was the tickets were orphaned. They were there in our system but we couldn't see them so I had to reach out to Quest for help.
What is the best way to accomplish this so that the Tech Support Center doesn't have to transfer these tickets manually. I already have it set up so that when they pick a particular category it auto assigns to the technician now I just need to transfer from one queue to the other.
Not having much luck with this.
Any help would be appreciated.