Software Deployment

We use SMS 2003 to distribute software and I've created a package for RightFax 9.3 and the printer object is not being created, but only when it is installed using SMS (or using the "runas" command and running setup as a different user that has admin rights). The Captaris knowledgebase claims that an HP Laserjet 4 printer driver must be installed first, and I have done that. If I run setup manually, it works, provided the currently logged on user has admin rights. Or if the user does not have admin rights, I can log the user off, log on as admin, install it, and have the user log on and the RightFax printer object is there. It only seems to fail when a user is logged on and the install kicks off as a different user.

The install is an Installshield wrapped MSI file. I've tried using ALLUSERS=1 and also creating a transform specifying a machine based install. I've tried stopping the spooler and rebooting the computer post-install. I've also tried using the SMS option to install "Only when no user is logged on". None of these work.

The MSI log file does not show any errors. It shows calling the CreateRFPrinter action, but it doesn't get created.


Action start 15:12:48: Client_CreateRFPrinter.
Captaris Debug Entering Function: CreateRFPrinter
Entering Sub Function: CInstallMSI::GetNumericProperty
Information: Got [PREFERREDDRIVER] property, string: , size=0, number: 0, CInstallMSI::GetNumericProperty
Leaving Sub Function: CInstallMSI::GetNumericProperty
Information: Executing function: CreateRFPrinter - with "MSfax1" for server name., CreateRFPrinter
Entering Sub Function: utilCreateRFPrinter
Entering Sub Function: CInstallMSI::GetInstallDir
Entering Sub Function: CInstallMSI::GeRFStringProperty
Information: Got [INSTALLDIR] property: C:\Program Files\RightFax\, size=26, CInstallMSI::GeRFStringProperty
Leaving Sub Function: CInstallMSI::GeRFStringProperty
Leaving Sub Function: CInstallMSI::GetInstallDir
Information: Loading dll from: C:\Program Files\RightFax\Shared Files\rfp_hlp.dll, utilCreateRFPrinter
Information: Successfully loaded rfp_hlp.dll, utilCreateRFPrinter
Information: Calling RFMSIAdd2: MSfax1 0, utilCreateRFPrinter
MSI (s) (B4:40) [15:12:49:015]: Doing action: Client_StartTray
Action ended 15:12:49: Client_CreateRFPrinter. Return value 1.


Has anyone been successful distributing RightFax 9.3 using SMS or does anyone have any suggestions?