Best Practices Question

Retired Inventory tracking/ not using license

12/05/2018 535 views

Ok. So with our refresh cycle starting for first time since we implemented Kace, I am going to be retriing some of the managed computer. I will still need a record of us owning these computers and be able to tell who was assigned to it and when it was disposed off. Also I have a notification set up so every day I get an email of computers that are missing our AV so I cant just set it to retired, free up AV license, and be able to track what I need to.

Problem is If I leave computer in Kace even if the computer has been retired in Kace, "Asset Status" is not an option for the alert so I can not exclude retired computers there. And I do not know of a way to free up AV and Kace License while still keeping ability to see what and whose computers have been recycled.

Is there a setting or option I missed or does anyone have an idea on how to accomplish this?

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Go to Inventory |Devices | <Choose Action>|Configure MIA Settings.
Set the Archive MIA Asset-Devices.

This will archive the devices, which emans, it will be deleted from the inventory and the agent license will be freed.
BUT! the asset keeps active, so you can run reports against it etc.

Answered 12/05/2018 by: Nico_K
Red Belt

  • You are a Gentleman and a Scholar! Is there any way to force a MIA or block certain devices from going MIA? We have a few roaming salesmen that work mostly from phone so laptops don't get turned on for weeks/months at a time. And what if the computer comes back online does it rejoin inventory on its own? side note patching is a nightmare.
    • You cannot force a MIA. It will simply run over time.
      Also the blocking is not possible.
      But the blocking is not nessesary.
      As soon the system checks in again it will take over its "old" asset and reoccur. You can only uninstall the agent when you want to stop it from reoccuring.

      If Patching is a problem, there are a few options:
      1. make the appliance internet facing, so the clients can also come online outside of your environment (and be sure to have the security setup correctly)
      2. there is a tool called WSUS Offline Update ( http://www.wsusoffline.net/ ) which can be built regulary and then deployed to the machines in need. Work with smart labels, since the upgrade is really big. Please be aware that this is not supported by support but a good idea to use it if you don't want the appliance online for security reasons. There are other options too, but I love this tools ;)
      3. a policy that the road warriors have to go online nightly with a VPN to the company in a special time frame
      4. a combination

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