Reset Tries Doesn't Reset Tries on a Single Patch
KACE Version: 11.0.273 - SMA Has anyone seen when you go to Reset Tries due to patches not being in the replication share, the Tries count remains at 3 despite hitting "Reset Tries"? It doesn't happen on every patch, it seems to be just on this one particular patch.
Have you tried to reset from that particular Patch detail page?
In your screenshot if you click on the patch name, it should take you to the patch detail page where you will see a reset tries button.