Reset Ticket Database to Zero
We have not went live with Kbox yet and have been using creating tickets as a training tool. Now that we are ready to go live is there anyway to reset the ticket count back to zero? I do not want to create a new organization and copy everything over. The information in these tickets are just tests and not live so losing the data means nothing.
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Posted by:
airwolf
12 years ago
I believe KACE support can do this for you, but you'll have to put in a ticket and setup a tether for them. I know this is possible, I just can't remember the specifics.
Posted by:
dchristian
12 years ago
scarpent,
If you absolutely sure....
You could use custom help desk rules and truncate the following tables:
HD_TICKET, HD_TICKET_CHANGE, HD_TICKET_CHANGE_FIELD
I think this would do it, but you may want to double check with support to see if there's anything I missed. Or even better have them do it for you.
Remember help desk rules are always AT YOUR OWN RISK and you should definitely back up your Kbox!
If you absolutely sure....
You could use custom help desk rules and truncate the following tables:
HD_TICKET, HD_TICKET_CHANGE, HD_TICKET_CHANGE_FIELD
I think this would do it, but you may want to double check with support to see if there's anything I missed. Or even better have them do it for you.
Remember help desk rules are always AT YOUR OWN RISK and you should definitely back up your Kbox!
Posted by:
GillySpy
12 years ago
Yes please open a ticket. We can give you a patch to reset it if you delete all existing tickets and will have no correspondence on past tickets
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