Researching options for opening KACE tickets to external customers
Hello, We currently use KACE v8.1 for inventory and case management in our organization. We are looking to allow external users not apart of out network to access the system and create their own tickets. (We expect 30 ppl approx from an outside source to have this access.) Within the Admin Guide I do see the option of Email to Case config options. I am more so interested in what else is available? We have entertained the thought of having their own web interface but I would need to research more( I am also not certain I seen this outlined in the Admin guide). Can anyone provide other options available to us? Nothing is outlined in KACE features.