KACE Product Support Question

Require completion of ticket survey (K1000)

05/11/2017 722 views
Hello guys, does anybody knows if it´s possible to always require the completion of the ticket survey? I would like to block users from opening news tickets if exists surveys pending.
I would appreciate any kind of help or comment.

0 Comments   [ + ] Show comments


All Answers

I don't believe that is possible. You could create a ticket rule that will remind submitters with a closed ticket to complete the survey. You can have the rule run as often as you like, depending on how much you want to annoy them. 
Answered 05/12/2017 by: chucksteel
Red Belt

Don't be a Stranger!

Sign up today to participate, stay informed, earn points and establish a reputation for yourself!

Sign up! or login


This website uses cookies. By continuing to use this site and/or clicking the "Accept" button you are providing consent Quest Software and its affiliates do NOT sell the Personal Data you provide to us either when you register on our websites or when you do business with us. For more information about our Privacy Policy and our data protection efforts, please visit GDPR-HQ