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I have been tasked with the following and having a hard time pulling it out of KACE, any help would be appreciated. 

Weekly reports

Monthly reports

Ticket volumes

Ticket types

Ticket aging

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I have a repository on GitHub of reports that might include what you need, or will at least be a good starting point.

Also, if you will be creating reports I strongly recommend that you start learning SQL. The SMA's database is MariaDB, but is close enough to MySQL that you can use whatever materials are best for your learning style.

Answered 10/10/2018 by: chucksteel
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