Reporting Question dealing with Service Desk...
02/16/2015 911 views
I am new to the the KACE world. I came from ServicePro and used to have a SQL report that showed me the following:
Total number of Opened Requests, Closed Requests for a Given Time period and by Tech Support person and a total of the time period.
As well as...
A separate report that showed all open tickets for each Tech Support person.
Can anyone help me out with this? Thanks