I'm looking for a report on the K1000 that will show the total time duration a ticket had been open (simply from when a ticket was created to when it was closed)
It would be great to break it down by time frame: past 7 days, past 30 days, etc (we're doing this with our closed tickets)

It would also be great if the report can group by help desk user, with ticket time sorted in each user.

Thanks everyone!

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  • Getting the time a ticket was open isn't difficult but I'm not clear on the groupings you are looking to report. I think what you are asking would require multiple reports. Can you elaborate and give some examples of what the report layout would look like?
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