KACE Product Support Question
Report tracking how long a a ticket was open (time opened to time closed)
08/18/2015 1329 views
I'm looking for a report on the K1000 that will show the total time duration a ticket had been open (simply from when a ticket was created to when it was closed)
It would be great to break it down by time frame: past 7 days, past 30 days, etc (we're doing this with our closed tickets)
It would also be great if the report can group by help desk user, with ticket time sorted in each user.
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