Report on average ticket open-to-close times
12/06/2016 909 views
I want a report that can determine, for a given month, the average time for tickets per queue to go from open-to-close. I want to exclude tickets that are in pending statues and acknowledge the SLA hours setup for business hours and holiday hours. The wizard doesn't seem to get me where I want and my SQL is poor. Any help would be greatly appreciated.
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