/build/static/layout/Breadcrumb_cap_w.png

KACE Product Support Question


Replying to Ticket

05/11/2015 1297 views
Hello All,

I'm having trouble figuring out how to reply to tickets submitted. I am only seeing "Add Comment" as an option. Is it a rights issue? Thanks!
1 Comment   [ + ] Show comment

Comments

  • I am replying to your question by using the add comment button on this website. What is the difference between a comment and a reply?

    If you mean reply by email, there are settings for this in the Email on Events section of the queue configuration. There are also several Q/A posts with information on creating custom emails using ticket rules. Can you be more specific about what you want to accomplish?
    • Simply replying to the user with a question or answer from within the service desk ticket system. I don't see a reply button- do I need to just "Add Comment"? thanks!

Be the first to answer this question

Don't be a Stranger!

Sign up today to participate, stay informed, earn points and establish a reputation for yourself!

Sign up! or login

Share

 
This website uses cookies. By continuing to use this site and/or clicking the "Accept" button you are providing consent Quest Software and its affiliates do NOT sell the Personal Data you provide to us either when you register on our websites or when you do business with us. For more information about our Privacy Policy and our data protection efforts, please visit GDPR-HQ