Was able to get the ask toolbar versions 11-12.3.0 removed just fine by using the uninstall script section in Kace but this older version will not uninstall. Cant find the installer for that version to install and test. Any ideas? I read all the other posts and none seem to get it to uninstall.

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I don't have an XML file for you, unfortunately - our removal utility is the easiest and best way to get it done.

Answered 10/01/2013 by: EricFromAsk
White Belt

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Maybe try to use some VBS scripts to accomplish it. If it has a GUID in the uninstall registry, it should be able to be removed, even if they didn't enter the uninstall string (what K1 looks for).

Here's a couple of examples:



The second example there contains a handy VBS script that will iterate through the registry looking for a title and then executing an msiexec /X against GUIDs found for that title. Be specific of course when you put the name in the VBS. I wouldn't just put in "ask" as another title might contain that string, but "ask toolbar" should be plenty unique.

Answered 09/17/2013 by: cblake
Red Belt

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Hi CEads - our toolbar removal utility will make that toolbar go away for you. You can download it from our Help Center:




If I can help with anything else, please feel free to get in touch with me via the Help Center.


Best regards,



Answered 09/17/2013 by: EricFromAsk
White Belt

  • Eric my Org cant install untested applications. When we try to uninstall via the KBox it fails because it sees IE open. When we do a unininstall from Windows it crashed saying IE is open even though the Internet explorer process was killed. Is there a xml uninstall file i can use? This is with 1.15.23, i can get all other versions removed fine.
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