remove " & n b s p ; " from email generated tickets

Often times when a user emails our support desk and a ticket is auto generated off that email the ticket includes the following throughout the text of the ticket. 

& n-b-s-p 

(Spaces and dashes added to prevent markup) 

Anyone know what we can do to change this behavior short of changing the email system to plain text?



2 Comments   [ + ] Show comments
  • You could do this with a ticket rule. You would need to search for comments containing that string and then run an update query that removes it from the comment. - chucksteel 6 years ago
  • I was thinking that might be possible, but ultimately this happens so frequently I was sure there would be a system wide setting or other solution. This string only appears in Kbox and subsequent emails sent from the KBox, I'm thinking it has to do with rich text vs plain text. - tkadmin 6 years ago

Answers (0)

Be the first to answer this question

Don't be a Stranger!

Sign up today to participate, stay informed, earn points and establish a reputation for yourself!

Sign up! or login


This website uses cookies. By continuing to use this site and/or clicking the "Accept" button you are providing consent Quest Software and its affiliates do NOT sell the Personal Data you provide to us either when you register on our websites or when you do business with us. For more information about our Privacy Policy and our data protection efforts, please visit GDPR-HQ