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First of all, I apologize if this has been covered someplace else, I searched and couldn’t find what I was looking for.

What I'm looking to do is add reoccurring tickets based on a schedule for tasks that need to be done, say weekly or monthly.

any advice on how to have the KBOX create these tickets?

Thank you in advance...
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Answered 07/06/2011 by: GillySpy
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I imported the ticket rule but when i run it it comes back with zero lines. can you see my screenshot and let me know what I messed up on?

Answered 07/06/2011 by: pedter
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Your queue's primary email address is probably something like helpdesk@kbox.ba.org so I would double-check that.
Answered 07/06/2011 by: GillySpy
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here is a screenshot of the service desk.

I have updated the email code to be servicedesk@k1000.ba.org (based on your suggestion) and when i run now it still comes back as zero rows...


Answered 07/06/2011 by: pedter
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Did you create or modify the user from step 2 with that address?
Answered 07/07/2011 by: GillySpy
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I sure did, here is a screenshot of that user:

I tried it again and still returning zero lines


Answered 07/07/2011 by: pedter
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Just to be sure here is the ticket rule again.

Answered 07/07/2011 by: pedter
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In your email settings you do not have a matching local part. Those should match. servicedesk@kbox.ba.org and servicedesk@ba.org
Answered 07/07/2011 by: GillySpy
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ok i have updated that information and still zero lines.






Answered 07/07/2011 by: pedter
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is that user in an label that is designated as an owner label for queue "MIS Helpdesk"?
Answered 07/07/2011 by: GillySpy
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that was it! i assigned that user to the admin role, thinking that was the permission i needed to set. Now re reading that document it was a label that i had to assign...

EDIT: new issue. I now cannot close the ticket because it generates an email on close and then reopenes the ticket. thoughts?
Answered 07/07/2011 by: pedter
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I sort of have the loop resolved, in the body of the email i have it set to @submitter='myusername' so that when i close the task/ticket it doesn't loop.

If you have a better wayt o do this, please share :)
Answered 07/07/2011 by: pedter
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