Regrets upgrading 6.4 to 7.1 on K1000, what's your experience been?
I usually don't upgrade our K1000 to the latest release for months. This time around, we wanted to get some of the new features, so I gave it only a few weeks. It's been horrible. We have had huge problems with agents checking in, software not deploying, the user console software library isn't working at all right now, our sql customizations in the helpdesk module broke (luckily one of the engineer who handles this is fast at fixing that stuff).
Support has been extremely slow as well.
Any others with good/bad experiences? Is it just us? We've had KBOX for 9 years, before Dell even owned them. We have never experienced so many problems.
I feel you brother.
Also had HUGE issues with agent not seeing any
of my clients as ACTIVE after the agent upgrade to 7.0. The agent was not connecting to the clients
Suddenly 1500 employees did not come to work according to the k1.
Had to get in touch with support for a hotfix that wasn't so hot.
Also several scripts that were working flawlessly in the previous version stopped working or worked partially.
Also scared to upgrade to agent 7.1..... after the issues I had with 7.0
It was a mess.
So you are not alone