my application name is Serena ChangeMan Version Manager 8.1.2. It is a install shield setup which is extracting an msi.This msi is having command line shortcuts.I have created an mst for it.In this mst have created advertised shortcuts.After installation self healing is working fine in Admin mode but it is not working in user mode. it is throwing an error i.e, fatal error (shortcut error).
Can anyone help me.
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Answered 10/15/2008 by: vijaykodali
Senior Yellow Belt

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In all likeliehood, the MSI is trying to repair a file or registry key/value to which the user account being used does not have write access. That would suggest something in the %SystemRoot% folder, %SystemRoot%\System32 folder or similar, or to a branch of the HKEY_LOCAL_MACHINE registry hive. By default, ordinary users do have such access to these locations.

As ever, ProcMon (which you will obviously have to run with an administrator-level account) will show you exactly what access is being sought.
Answered 10/15/2008 by: VBScab
Red Belt

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