KACE Product Support Question

Reference a ticket number in comments not showing as Hyper Link

06/17/2019 207 views

When we have multiple tickets we need to reference to each other we would type Tick:156700 in the comment section and it would show as hyperlink you could click on and it would open that ticket.  Since going to 9.1 this no longer works.

Anyone else having this problem or know of a work around? 

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All Answers


Unfortunately, this seems to be a known defect present in version 9.1 only.

Answered 06/17/2019 by: Channeler
Red Belt


A work around would be to use the See Also field. This has the advantage of linking the two tickets together (i.e. the referenced ticket will have a link back to the other ticket).

Answered 06/18/2019 by: chucksteel
Red Belt

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