/build/static/layout/Breadcrumb_cap_w.png

KACE Product Support Question


Reference a ticket number in comments not showing as Hyper Link

06/17/2019 207 views

When we have multiple tickets we need to reference to each other we would type Tick:156700 in the comment section and it would show as hyperlink you could click on and it would open that ticket.  Since going to 9.1 this no longer works.


Anyone else having this problem or know of a work around? 

0 Comments   [ + ] Show comments

Comments


All Answers

0

Unfortunately, this seems to be a known defect present in version 9.1 only.

Answered 06/17/2019 by: Channeler
Red Belt

0

A work around would be to use the See Also field. This has the advantage of linking the two tickets together (i.e. the referenced ticket will have a link back to the other ticket).

Answered 06/18/2019 by: chucksteel
Red Belt

Don't be a Stranger!

Sign up today to participate, stay informed, earn points and establish a reputation for yourself!

Sign up! or login

Share

 
This website uses cookies. By continuing to use this site and/or clicking the "Accept" button you are providing consent Quest Software and its affiliates do NOT sell the Personal Data you provide to us either when you register on our websites or when you do business with us. For more information about our Privacy Policy and our data protection efforts, please visit GDPR-HQ