redirect to admin page after login

We have a k1000 and k2000.
Local admin login, ssh disabled.
Take the job over from IT who left.
I can login in the k2000 with admin user and pasword without problems.
K1000 is linked with the k2000.

If i loging into k1000.url/admin or adminui? then i get no errors but i  get the login page again.
If i try to login with a incorrect username then i get a message "login or password incorrect" .
So that's mean that the login and password are correct but why do i get the login page over and over again?

K version v.7.0.121306

Kind Regards,

0 Comments   [ + ] Show comments

Answers (2)

Posted by: Nico_K 1 year ago
Red Belt

1. Delete browser cache and cookies.
2. Then check if you can login with the admin-user or if this also fails.
3. reset admin user using the console with user: netdiag; pass: netdiag
4. if this does not help, contact support

Please be aware that the appliance is on a _REALLY_ old version so you should update asap (it is obvious, that you cannot update when you cannot login as an admin)
Here are the upgrade paths:
https://support.quest.com/kb/155574 for the SMA (former K1000)
https://support.quest.com/kb/213166 for the SDA (former K2000 and if you have Remote Site Appliances (RSA) you can follow the same path)

  • Hello Nico

    point 1 already try that
    point 2 == fails
    try point 3 with putty butt i know ssh is not enabled.
    if y try to login i get this error

    login as: netdiag
    Using keyboard-interactive authentication.
    Password for netdiag@k1000:
    Using keyboard-interactive authentication.
    pam_login_access: pam_sm_acct_mgmt: netdiag is not allowed to log in from ipadress

    Access denied

    SO how can i login to the console remotly?
    We have a hardware k1000 and 2000.
    Is there a link with the console options and how the connection options are?

    Already thx for helping me out with this? - gianniac 1 year ago
    • you cannot access this console remotely. It is only for local login (the console is for diagnostics and troubleshooting)
      Connection using a KVM (or monitor, keyboard) locally on the hardware appliance.
      Follow this KB for accessing: https://support.quest.com/kb/117315/ - Nico_K 1 year ago
      • and please open a SR on monday (you can write down the SR, so I can have an eye on that) - Nico_K 1 year ago
Posted by: gianniac 1 year ago
White Belt

Hello Nico

This morning i got a console session.
I try to reset the admin password with klogin_reset but i got this php error


is got a SR and the number is 4651166


  • I have seen that the appliances are out of service since a long time. I decided to overwrite this for this one issue, an engineer will contact you soon to check. In addition I notified sales for a renew which is nessesary to use the appliances in future. They will also contact you soon. - Nico_K 1 year ago

Don't be a Stranger!

Sign up today to participate, stay informed, earn points and establish a reputation for yourself!

Sign up! or login

View more:


This website uses cookies. By continuing to use this site and/or clicking the "Accept" button you are providing consent Quest Software and its affiliates do NOT sell the Personal Data you provide to us either when you register on our websites or when you do business with us. For more information about our Privacy Policy and our data protection efforts, please visit GDPR-HQ