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01/28/2019 103 views

I am attempting to do a Run Script uninstall of Firefox 32bit, to push out the newest 64bit version. I am not sure why it's failing, but I also cannot read the logs properly to figure it out. I'll attach the log and hopefully someone has input as to what is going wrong and can show me where I see the issue. My first guess is outdated credentials.

Edit: It WAS outdated credentials, but a rundown of how to read these logs would be great

Output Log

Running with credntials provided: domain [WPS] user [tech]
Matches: C:/Program Files (x86)\Mozilla Firefox\uninstall\helper.exe
Creating process returned non-zero: C:\Program Files (x86)\Mozilla Firefox\uninstall\helper.exe /S: (4294967295)
Error Code: -1
Status Code: 0

Activity Log

verify - search
Searching for: file helper.exe C:\Program Files (x86)\Mozilla Firefox\uninstall C:\ log
verify - on_verify_success
verify - on_verify_failure
verify - launch_program
Launching program: 'C:\Program Files (x86)\Mozilla Firefox\uninstall\helper.exe' '/S' wait='true'

Debug Log

Running kbot: runkbot 298 1548683516
KBotScript::LogScriptInfo - Start
id=298 name=Firefox x86 uninstall version=1548683516 type=policy
execute disconnected=false logged_off=true
execute events
KBotScript::LogScriptInfo - Finish
KBotScript::LogScriptInfo - Start
id=298 name=Firefox x86 uninstall version=1548683516 type=policy
execute disconnected=false logged_off=true
execute events
KBotScript::LogScriptInfo - Finish
runkbot    ----- launching [path='C:\Program Files (x86)\Mozilla Firefox\uninstall' program='helper.exe' parms='/S' wait='true'] -----


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Comments

  • An AntiVirus is blocking the install, try to whitelist KACE executables:

    See:

    https://support.quest.com/kb/111785/which-directories-and-files-do-i-need-to-whitelist-for-the-sma-agent-

All Answers

1

try to run as current logged in user and see if it is looking for the appdata directories.

Answered 01/28/2019 by: SMal.tmcc
Red Belt

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  • you need to google
    https://www.google.com/search?client=firefox-b-1-ab&q=error+4294967295

    look at the:
    Run Failed exit code 4294967295 | Symantec Connect Community link

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