I just have a general question about the queues. What would be the purposed of setting up more then one queue? Is there any way a queue can be used to track new computer requests and deployment?



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Answers (6)

Posted by: dchristian 12 years ago
Red Belt

Queues allow you to segregate the help desk.

For example you could have a queue for facilities and IT.

Since these are 2 entirely different areas they would require 2 totally different help desks.

By creating a separate queue you can customize the needs, categories, owners, etc... for each area of your business.
Posted by: GillySpy 12 years ago
7th Degree Black Belt
As another example, we use separate queues for EMEA, Americas and APJ, but they are identical in almost every other way. You could certainly setup a queue to track new computer requests and deployment separate from your other issues. Or you could create a process where a person creates a computer requests and the process would create child tickets to facilitate that in the appropriate queue.
Posted by: cmeisinger 12 years ago
Orange Senior Belt
Thank for the information good to know we could possibly use another queue for equipment requests we are trying to keep those out of our Help Desk queue.

Posted by: tberry61 11 years ago
Senior Yellow Belt
I know this is an old post I'm responding to but we recently purchased the K1000 for our IT department. Our facilities department is also looking for the ability to do the help desk as well as Asset tracking. My question is that I would like to use the Kace for them but I'm wondering if there is an ability to have a seperate DB for their assets so I can keep them isolated from our settings. Any thoughts or suggestion would be much appreciated!

Posted by: dchristian 11 years ago
Red Belt
You could do this with organizations.
Posted by: tberry61 11 years ago
Senior Yellow Belt
I wasn't even aware of that module. Looking into it now.

Thanks for the lead!
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