Best Practices Question
Queue is e-mail enabled - can I have rules to prevent e-mails meeting certain criteria from creating a ticket?
We are moving from a different service desk solution to KACE. Being able to automatically log tickets from an e-mail is very important - and that is working fine - but there are certain e-mails that we do not want to have logged (i.e. meeting request acceptances).
Is there a way to set rules that prevent an e-mail from creating a ticket if it meets a certain criteria?