Question about ticket rules.

Is it possible to include the entire ticket body/details in an email? We already have the notification rule working, we just want to add more information for our technicians in the field.

I appreciate any help you can provide.

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Answers (1)

Posted by: GillySpy 12 years ago
7th Degree Black Belt
Article 613 was updated recently so grab the latest query, then put $comment anywhere you want the comment to appear
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