So, this is just the latest issue I am having with any type of software push through Kace.  I'll post the info from a single PC but the provisioning report shows that when attempted on 1277 possible IPs, 1272 failed and only 5 succeeded.  This is the report output for the single PC notations highlighted:

IP Address:
MAC Address:unknown  
Host Name (from DNS):unknown
Suspected OS (from scan):Windows
Action:Agent Install
Provisioning Status:failed
K1000 Agent Installed:No
Error Category:No Error
Record Created:03/25/2015 13:06:45
Record Last Modified:03/25/2015 13:06:45
Provisioning Log

  [03/25/15 11:30:06 AM] Begin provisioning...
  [03/25/15 11:30:06 AM] Executing Windows platform provisioning. 


  [03/25/15 11:30:09 AM] Executing remote communications:

      Initializing RPC
      Connecting to ADMIN$
      Copying service file
      Disconnecting ADMIN$
      Connecting to IPC$


      Opening pipe to service
      IN: pipe_open(\KBRemoteService, 7216990)
      Sending commands
      Commands: //kbox1/client/agent_provisioning/windows_platform/agent_msi_provision.bat kbox1 client ampagent-6.3.306-x86.msi kbox1
      Sending login credentials
      Login: ************** admin
      [MSGCODE: 000] Begin agent_msi_provision.bat processing.
      [MSGCODE: 064] Detected 64-bit platform.
      [MSGCODE: 014] K1000 Agent is already installed. (not in add remove programs, located in C:\Program Files (x86)\Dell\KACE old version from 2012)
      [MSGCODE: 100] End agent_msi_provision.bat processing.
      OpenService - NT_STATUS_OK
      StopService - NT_STATUS_OK
      DeleteService - NT_STATUS_OK
      CloseServiceHandle - NT_STATUS_OK
      CloseSCMHandle - NT_STATUS_OK
      Connecting to ADMIN$
      Deleting service file
      Disconnecting ADMIN$


  [03/25/15 11:30:09 AM] End of remote communications. 
  [03/25/15 11:30:09 AM] End provisioning run.

Is this saying I have to remove everything related to Kace agent from every PC and then install the newest version?  This is running directly through Kace management and not through any type of GPO.  Any information/ assistance is appreciated.
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Community Chosen Answer


Have you enabled the update feature of provisioning?

Answered 03/25/2015 by: SMal.tmcc
Red Belt

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Answer this question or Comment on this question for clarity


...apparently no I did not :P.  I am going to just chalk this up to my own ignorance and try it again.  Thanks kindly.  I'll update here when completed
Answered 03/25/2015 by: mortedr
White Belt

  • I use the update to get the existing clients while the provisioning scans the network for new victims
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