KACE Product Support

Trying to do a test provisioning on this new, not-yet-in-production version 7 of the K1000, to a fresh Win10 box, and I'm getting the error below. Yes, "aculocal\westz" is a domain admin; I've also tried a local admin, with pretty much the same error but without the detail on the "ERROR_INSTALL_LOG FAILURE" line. When I tried the msiexec command manually from the Command Line, I got an error about not finding the log file, and I found that I couldn't create a file in C:\WINDOWS\TEMP, until I closed the Command line window and reopened it with Run As Administrator, which time the agent installed successfully. I uninstalled it, and tried again from the K1000, and keep getting this error:

STEP 2: AUTHENTICATION - SUCCESSFUL


      Opening pipe to service

      IN: pipe_open(\KBRemoteService, 7098287)

      Sending commands

      Commands: //jakin.acu.edu/client/agent_provisioning/windows_platform/agent_msi_provision.bat jakin.acu.edu client ampagent-7.0.763-x86.msi jakin.acu.edu

      Sending login credentials

      Login: ACULOCAL\westz

      [MSGCODE: 000] Begin agent_msi_provision.bat processing.

      [MSGCODE: 064] Detected 64-bit platform.

      [MSGCODE: 015] Executing MSI installer.

      %s

      C:\Windows\TEMP>start /wait msiexec.exe /qn /l*v C:\Windows\TEMP\ampmsi.log /i "\\jakin.acu.edu\client\agent_provisioning\windows_platform\ampagent-7.0.763-x86.msi" HOST=jakin.acu.edu

      %s

      C:\Windows\TEMP>echo off

      MSI Info: [ERROR_INSTALL_LOG_FAILURE] There was an error opening installation log file. Verify that the specified log file location exists and is writable.

      [MSGCODE: 002] K1000 Agent is not installed.

      [MSGCODE: 092] AMP is not connected.

      [MSGCODE: 093] KUID value detected.

      K1000 agent KUID: CA98FA46-E3E6-482C-BE4C-B5CDE02B0D87

      [MSGCODE: 100] End agent_msi_provision.bat processing.

      OpenService - NT_STATUS_OK

      StopService - NT_STATUS_OK

      DeleteService - NT_STATUS_OK

      CloseServiceHandle - NT_STATUS_OK

      CloseSCMHandle - NT_STATUS_OK

      Connecting to ADMIN$

      Deleting service file

      Disconnecting ADMIN$


  STEP 3: PUSH SCRIPT\PROVISIONING - FAILED


  [12/14/16 07:49:41 AM] End of remote communications.

  [12/14/16 07:49:41 AM] End provisioning run.