KACE Product Support Question

Provisioning from K2000 v.7 fails msiexec; can't open log file

12/14/2016 1297 views
K2000, version 7.x

Trying to do a test provisioning on this new, not-yet-in-production version 7 of the K1000, to a fresh Win10 box, and I'm getting the error below. Yes, "aculocal\westz" is a domain admin; I've also tried a local admin, with pretty much the same error but without the detail on the "ERROR_INSTALL_LOG FAILURE" line. When I tried the msiexec command manually from the Command Line, I got an error about not finding the log file, and I found that I couldn't create a file in C:\WINDOWS\TEMP, until I closed the Command line window and reopened it with Run As Administrator, which time the agent installed successfully. I uninstalled it, and tried again from the K1000, and keep getting this error:


      Opening pipe to service

      IN: pipe_open(\KBRemoteService, 7098287)

      Sending commands

      Commands: //jakin.acu.edu/client/agent_provisioning/windows_platform/agent_msi_provision.bat jakin.acu.edu client ampagent-7.0.763-x86.msi jakin.acu.edu

      Sending login credentials

      Login: ACULOCAL\westz

      [MSGCODE: 000] Begin agent_msi_provision.bat processing.

      [MSGCODE: 064] Detected 64-bit platform.

      [MSGCODE: 015] Executing MSI installer.


      C:\Windows\TEMP>start /wait msiexec.exe /qn /l*v C:\Windows\TEMP\ampmsi.log /i "\\jakin.acu.edu\client\agent_provisioning\windows_platform\ampagent-7.0.763-x86.msi" HOST=jakin.acu.edu


      C:\Windows\TEMP>echo off

      MSI Info: [ERROR_INSTALL_LOG_FAILURE] There was an error opening installation log file. Verify that the specified log file location exists and is writable.

      [MSGCODE: 002] K1000 Agent is not installed.

      [MSGCODE: 092] AMP is not connected.

      [MSGCODE: 093] KUID value detected.

      K1000 agent KUID: CA98FA46-E3E6-482C-BE4C-B5CDE02B0D87

      [MSGCODE: 100] End agent_msi_provision.bat processing.

      OpenService - NT_STATUS_OK

      StopService - NT_STATUS_OK

      DeleteService - NT_STATUS_OK

      CloseServiceHandle - NT_STATUS_OK

      CloseSCMHandle - NT_STATUS_OK

      Connecting to ADMIN$

      Deleting service file

      Disconnecting ADMIN$


  [12/14/16 07:49:41 AM] End of remote communications.

  [12/14/16 07:49:41 AM] End provisioning run.                         

Answer Summary:
1 Comment   [ + ] Show comment


  • btw, what are the %s lines in the above code?

Answer Chosen by the Author

I don't use KACE.

But deploy with the SYSTEM account, the setting is in there somewhere. That should resolve your issue.

The reason for ERROR is because you didn't use elevation, but I guess you know that cos you tested it. Anyway the SYSTEM account will resolve all your issues.
Answered 12/14/2016 by: rileyz
Red Belt

All Answers

Ah, rileyz put me onto the path of finding a solution.

My Win10 client PC has three (relevant) accounts:
 - the built-in Administrator account (disabled by default)
 - a local admin account
 - a domain account which had been added to the local Administrators group

When using KACE credentials set up to use the last two accounts, the provisioning fails. But when I enabled and used the built-in Administrator account, the provisioning works.

Now all I have to do is figure out how to use the local admin account instead of the built-in Administrator account, but at least I'm on the right track now.

Thanks, rileyz!


Answered 12/15/2016 by: kentwest
Brown Belt

  • I have been having the same issue, expect my domain admin got farther than the built-in Administrator account.

    I needed to enable this registry for the built-in Admin to get to the same error as the domain admin.


    What's weird is before upgrading to v7.0 the built-in Admin worked for me.
    • if you use the "update agents" and put labels in that it works without problems
      • That broke 20% of our computers (uninstalled agents). I've been trying to use the scheduled provisioning to re-install the agent on the broken ones.
      • that sucks, sorry to hear that. I have had 0 failures using the update method. The only problem I ran into is my 2012r2 servers with beta version 7.0.744 will not update to 7.0.763

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