Process Title on Child Tickets
We have a few Process tickets, ones in particular i'm posing this question for is our New/Change/Delete Employee processes. Is there a way to put the Parent Tickets "Title", which in our case is the employees name on the Child tickets titles as well.
Reason being, it's not my responsibility to work all the child tickets so when I view my tickets by "My Active Tickets" a lot of them are all the same child, so all I see is: Setup Phone/Voicemail (child) Multiple times. Would be nice to know which one each is for.
If i select the "Allow Child tickets to inherit fields" and check the Summary (Title) that gets rid of my child ticket title of what to do on that ticket. Unless i'm doing something wrong?