This is posted as a notice to current and future users of Landesk 8.7. We recently were told the Process Manager feature was available in version 8.7. It was to be the end-all to problems with patch management and security threats. During the initial sales pitch to upgrade from 8.6.1 to 8.7 there was no mention the Process Manager was an add-on with a price tag of mid 5 figures for our size company. After we committed to the 8.7 upgrade (expecting the Process Manager) I found myself in the middle of a demo of the Process Manager features. It was awesome!! I asked the Landesk Engineer where is the selection in my new 8.7 console to bring up the Process Manager screen. Answer: You need to have a Process Manager Server setup before it will work. I asked if he was going to do this...the answer was no....we had not purchased this feature. Man....talk about a blow....how do you explain to your boss after you told him it was in the 8.7 upgrade you don't have it and it is going to slam the companies bank account for numerous thousands of dollars to get it.

So, bottom line, if you are in a conversation with a Landesk representative regarding the great benefits of the Process Manager you are now notified to ask how much **extra** does it cost.

I expected a new shiny motorcycle and got instead a new bicycle. It will still get you there but no faster than you were doing before the upgrade.

Hope this alerts someone before it is to late.
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Are you sure the sales rep you talked to got the terms correctly? Process manager is a tool to design workflows and connect them to landesk actions. For Endpoint security, there is the security suite which allows for patching of OS and applications, Virus and malware protection, etc. Landesk offers other Addons that are security-related, like Host Intrusion prevention (hips).

...who prefers bicycles over motorcycles, but thats a different issue :)
Answered 06/12/2007 by: Martin.Appel
Senior Yellow Belt

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